Refund policy

Return & Refund Policy
Last updated: October 6, 2026

15-day returns
You have 15 calendar days from the date your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with your order number or proof of purchase.

To start a return, email us at danuzmet@gmail.com with your order number and the reason for the return. If your return is approved, we will reply with the return address and instructions. Please ship the item within 7 days of approval. Items sent back without an approved return request cannot be accepted.

Return shipping costs
If you changed your mind or ordered the wrong item, you are responsible for return shipping costs, and the original shipping charge is non-refundable. We recommend using a trackable shipping service.
If your item arrived damaged, defective, or was not what you ordered, we cover all costs, as described below.

Damaged, defective, or wrong items
Please inspect your order when it arrives. If it was damaged in transit or you received the wrong item, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund at no cost to you.

If your item has a manufacturing defect within 90 days of delivery, contact us and we will replace it or give you a full refund at no cost to you. This does not cover damage caused by misuse, accidents, or normal wear and tear. In some cases, we may ask for photos or a short video instead of requiring you to send the item back.

Sale items and gift cards
Items bought on sale can only be returned if they are damaged, defective, or incorrect. Gift cards are non-refundable, except where required by law.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at danuzmet@gmail.com.

Customers in the European Union and the United Kingdom
If you live in the EU or the UK, you may withdraw from your purchase within 14 days of receiving it, for any reason and without justification. This also applies to sale items. To withdraw, notify us by email or through the withdrawal option on our website, then send the item back within 14 days of notifying us. You pay the direct cost of returning the item.

We will refund the price and the standard shipping cost you paid within 14 days of receiving your withdrawal notice. We may wait until we receive the item or proof that you sent it. We may deduct an amount for any loss in value caused by handling the item beyond what is needed to check its nature, characteristics, and functioning. Your statutory legal guarantee for defective goods is not affected.

Your legal rights
This policy does not limit any rights you have under the consumer protection laws of your country or state. If any part of this policy conflicts with those laws, the law prevails.

Contact
For any question about returns, email us at danuzmet@gmail.com.