Shipping policy

We ship worldwide. This policy explains how long orders take, what shipping costs, and what happens if something goes wrong along the way.

Processing time
Orders are processed and shipped within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays begin processing on the next business day. You'll receive an email confirming your order, and a second email with your tracking number once it ships.

Delivery time
Once shipped, orders arrive within 4–8 business days. The total estimated delivery time is 5–11 business days from the date of your order. Delivery times are carrier estimates and may be longer during holidays, extreme weather, or customs inspections.

Shipping costs
Shipping costs, if any, are calculated and shown at checkout before you pay.

Order tracking
Tracking information may take 24–72 hours after shipment to show updates. If you haven't received your tracking number within 4 business days of placing your order, contact us at danuzmet@gmail.com.

Shipping delays
If we can't ship your order within the processing time above, we will email you with a new estimated shipping date and the option to cancel your order for a full refund to your original payment method. If we can't give you a new date, you may cancel at any time before your order ships.

Customs duties and taxes
International orders, including orders to the United States, may be subject to import duties, taxes, and customs fees set by the destination country. If these charges are collected at checkout, you won't pay anything else on delivery. If they are not collected at checkout, the recipient is responsible for them, and the carrier or customs office may charge them on delivery. We have no control over these charges or over customs processing times.

If you refuse a delivery or do not pay import charges and the package is returned to us, the order is treated as a change-of-mind return under our Return & Refund Policy.

Shipping address
Please make sure your shipping address is complete and correct. If you need to change it, contact us as soon as possible, because we can only update it before your order ships. If a package is returned to us because the address you provided was incorrect or incomplete, we can reship it once you pay the new shipping cost, or refund the order minus the original shipping cost.

Lost packages
Contact us if your tracking hasn't updated for 10 business days, or if your order hasn't arrived within 20 business days of shipping. We will open an investigation with the carrier. If the package is lost, we will send a replacement or give you a full refund at no cost to you.

Marked as delivered but not received
Carriers sometimes mark packages as delivered early, so please wait 48 hours. Also check your mailbox, the area around your property, any reception area, and with your neighbors. If you still can't find your package, contact us within 14 days of the delivery date. We will open a claim with the carrier, and if it is confirmed that the package was not delivered to you, we will send a replacement or give you a full refund.

Damaged packages
If your order arrives damaged, contact us within 7 days of delivery with photos, as described in our Return & Refund Policy. We will replace it or refund it at no cost to you.

Orders with multiple items
Orders with more than one item may arrive in separate packages with different tracking numbers.

Countries we ship to
If we can't ship to your country, you'll see this at checkout before you pay.

Your rights under local law
Nothing in this policy limits any rights you have under the consumer protection laws of your country. If your local law gives you more favorable rights, the law prevails.

Contact
For any question about shipping, email us at danuzmet@gmail.com.